Nokia 5800 Xpress Music got his Major Firmware Update to version 20.0.012. We were able to see some minor updates which made some little changes and corrected some errors, but this Major Update gives to users many new functionalities, applications, improvements and some bugs are now fixed.
You can update here, using your PC, but you can also update via your 5800 with Nokia Software Updater OTA, "over-the-air". Follow the steps below:
If you get any error, please, do post below in the comments section or visit our forum. This update might not be available around the globe, but in a certain period it will be. If you can't find the update, simply wait some more time 
This update is focused in some main areas like geo-tagging to the camera application, it also allows full device search and the use of the front camera for self portraits. In my opinion this are the major changes.
Anyway we have some other changes that many bloggers are noticing all around the web. Ler's list all them:
- Geotagging information to camera, photo geotagging;
- Secondary Camera is now available;
- Dictionary application added, supporting multiple languages;
- Full device and Internet Search added, even on the Standby Screen;
- Individual Application Update added , used to upgrade and update only selected Nokia applications;
- Performance improved in various applications, including Gallery. Those are smoother and faster;
- Screen rotations are much faster;
- Nokia 5800 now becomes excellent as a YouTube platform. Is this the "youtube smartphone"? haha -> SmarTube
- New icons for Podcast, Download, Music and Switch
- Telephone’s keypad has a new design, as you can see in the image below.
- Touch screen is better and improved
- Small bugs were also fixed.
Below you can see in practice what all this changes mean:
Sources [AAS] and [Symbian World]
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why does my phone say its up to date??? mine’s version is 10.0.010
both the phone and on the pc the case is the same.. WHY CANT I UPDATE IT???
i bought it in europe the device code is 052277x.
help
You bought the phone from ebay? or Is it unlocked? If yes, then it’s strange indeed.
If you bought the phone from a contrat or something, then you need to ask to them. For example, here in Portugal I bouth from Nokia and it is unlocked, but if you buy via TMN, Optimus, Vodafone, you depend on them…
Well, Nokia 5800 XM was _supposed_ to be sold unlocked and wo/contract… A lot of people using prepaid plans here in Europe – just because DSL is so ubiquitous.
And my number is 057xxx – no idea where it may be?
I had German phone when it came, and it was with out of factor firmware date for… (guess) Jan 26th. Version 11.0.08. Anybody can explain this?!
Michael, try the forum. At this point it becomes difficult for me to help. I have a PrePaid here in Portugal and a friend of mine, having it unlocked and bought from ebay was able to update.
Now, what I recommend you all is to buy from Nokia. For example in UK, visit the official Nokia site as the banner above is showing. Here is the URL:
http://buy-mobilephones.at/thebestmh?CTY=37&LID=nokia5800&DURL=http://shop.nokia.co.uk/nokia-uk/product.aspx?sku=3960297&culture=en-GB&cp=shophome&product=centertsr_5800&cmd=buyat
I did buy it right when it was released in Finland at a reseller and it works fine. Besides, when you consider the prices – according to the country where you’re living – onto the online Nokia store it’s never the same, but for sure, it will always be the most expensive price you’ll ever find.
Moreover, even though you’d have got your 5800 Xpress Music with a plan, it shouldn’t unable the updates. If it does, so let’s visit the service provider ^^
i buy all my phones thru Telenor, with contract, network locked phones. only nokias. Everytime i was able to update them, but not this one. probably the update for my language pack version of the software is not available yet.
that seems to me as the most likely explanation.
but still.
btw, im loving the phone, but it DOES have glitches. lots of.. :/
Again it is a question of waiting Laslo.
No update in HongKong now.
Waiting…
Let’s wait mate !!!
I bought this phone when it was launched. The problems I have faced..
1. The ear piece speaker is pretty bad. On a call the volume of the ear piece speaker would drop to a very low level, which made hearing the other person impossible. This became a constant problem. I faced this problem in the first two weeks itself. I got the phone replaced, but again 4 weeks later the same problem has come up. The phone has faletered on this critical element, what is the use of the phone if you cannot listen to the other party on the line.
2. In the maps feature, the satellite terrain photos do NOT come up. All one sees is a green background. Satellite Mapping is missing.
3. Sometimes when you switch to the camera mode the screen goes black and ask you to reboot the phone.
4. The phone is very plasticy, especially the back cover is very thin, and the hooks on the back cover are very delicate.
5. If you end an incoming call, the phone screen goes black immediately and you cannot see the talk time.
6. Many times, when you want to play videos recorded by you, the video player gets stuck and does not play the video, but the sound of the video plays.
7. Though the phone has a 3.2 megapixel Carl Zeiss lens, night time photos are pretty bad. They are quite snowy.
8. When you type an SMS and want to send it to someone on your contact list, and if you want to see the phone number of that contact, you cannot see it.
9. If you call the Nokia helpline on the Bangalore number, they are not knowledgeable to handle your queries. They are a useless bunch of people at the call center, who have NO product knowledge or ability resolve issue. They know how to irritate the hell out of you.
I am totally unsatisfied with this phone. I would call it a “ibrick”. I am trying to get a complete refund for this phone.
Email me at rainbow.watching@gmail.com to know more.
Well, phones are phones and we can’t all love them. It would be great to make a post will all negative aspects from the 5800. We need to make people sure they buy what the want, and indeed, all devices have their little problems, nothing is perfect.
As for photos: I agree – I had better photos with my old SE T610! Looks like auto-focus is broken?
Hmm. My best camera ever is nokia 5800. so…LOL
Hi airbow,
After reading your comments,It looks like u don’t know how to use this phone.If you have the same issues reply me.
I just checked OTA for update. In india it might be not available yet.
.
But thanx for information. I am heavely looking forward for update.
The update was just released, it’s now a question of time
My firmware version is 11.0.0.008. I bought my 5800 from India and checked it just now for update (using the Nikia Software Updater)..but, unfortunately, the software tells me that there is NO UPDATE available currently!!
The same problem:
Bought cell phone in Germany, and no update available since the phone left factory!
The phone choice is not even present at support site in nokia.at, nokia.de, nor nokia.ch!
Since factory firmware is not allowing me to send emails AT ALL, I seriously consider giving the phone back…
[And I also mailed NokiaCare in Germany, the only thing they could do was to ask me for patience...]
Patience my friend! hehe
How come I still only have 4 shortcut bar icon and 2 at bottom ? Everyone got 6 icon shortcut bar with 3 shortcut at bottom after upgrade to v11 or v20. I just update mine to v 20.0.012
Strange. But this is a minimal difference. Right?
If still want to retry the update, backup all data and then:
Reset – Use the password 12345. Reset using *#7370#. Reinstall the update again.
Yea, I do have new search engine and dictionary after update to v20, only the menu is still same as v10. I will try to reinstall the update again. Thanks for your reply!
Do not forget to backup everything, because reseting makes you lose all your data.
4 contact shortcuts at the top is normal, I think
In the settings you can change the bat at the top from contacts to shortcuts, but as var as I recall, it’s still 4 shortcuts
Are you sure you’re not comparing with people that added Handy Shell to the Nokia? Handy Shell is a replacement for the default screen (and a must have IMHO, but that’s just me
)
In the end this was a big LOLOL
This update seems to break some custom themes. The UI elements are no longer clickable. Oh well, at least the default one still works.
Yup, some themes are not working. I have already asked to some of the creators to make new versions. Many might be releasing in a few time…
Games works better now! and Qwerty has bigger buttons!
Yup, love the big buttons!
xD
Can anyone please confirm is this homescreen is new v 20 or is this Handy shell. He has 6 shortcut bar icon on top with symbian short cut at bottom. Mine only has 4 haha. Thanks
http://dailymobile.se/wp-content/uploads/2009/01/night.jpg
or this
http://dailymobile.se/wp-content/uploads/2009/01/glow.jpg
see Mara’s reply above.
Looks like it’s a custom theme function. It’s not Handy Shell since handy shell has more buttons.
pardon me for my ignorance, but what is this HaloOx hack ? Can anyone explain in detail or provide a link ?
Cheers.
Google it:
http://www.google.pt/search?hl=pt-PT&q=HelloOX&btnG=Pesquisa+do+Google&meta=&aq=f&oq=
DailySE has it explained.
I saw there is update yesterday. I found it with the option said “can I update?” in nokia site. but I didn’t have my cable and wifi working that time.
but today its gone. there is no update available.
how can I update now.
my nokia updater also said there is no update.
whats wrong with nokia.
Strange, try to clean your browser cache, or try it via OTA.
I have tried OTA. its says no update available.
I am in Bangladesh and my phone version is V 11.0.008,
Product code: 0570200
So, if it is not available indeed, you need to wait mate!
How can i change my product code? My phone is locked to Bouygues in France and i have in my software information (*#0000#)SW ver. 10.0.010 date:01-11-2008
costom version 10.0.010.220.02 date:21-11-2008
yeah i also can’t update, not even for the V11
Hello Sevemas. Check this topic in our forum, with all product codes:
http://nokia5800.net/forum/topic/whats-your-product-code
Bonsoir,
As-tu obtenu le téléphone nu ou avec un forfait bouygues inclus ?
Lol…in english, portuguese, spanish, urdu, but not french…haha
Can anyone post the snapshots of how the keyboard (Big Keyys of Querty look after the upgrade to v20?
Can anyone post the snapshots of how the keyboard (Big Keyys of Querty look after the upgrade to v20??
Helloo Abdul ( Salams),
Check this pic:
http://nokia5800.net/wp-content/uploads/2009/02/keypad-135×150.jpg
BR
Hi Meraj (Walekum assalam)
This is cool. Thanks for sharing. So we dont have a ‘keyboard’ enhancement but a ‘keypad’ enhancement, is that right?
AH,
Abdul
Does it fix the fact that the mobile can’t play AVC/H.264 videos or is that problem never going to be fixed…?
I am from India and got 5800 3weeks back and had the speaker problem and one weird problem that was the alignment of the display which was cross. I spoke my seller and he was helpful in getting me a replacement handset, but unfortunately even the replacement handset had the similar problem with added problem of screen going blank once in a while, and again my seller gave me a 3rd one which has the same problem. The nokia care centers are unable to rectify the problem and asking me to take a replacement. My only concern is how many times do I have to go for replacements. Can someone help me with the problem?. I am from Bangalore and my mail id is sumedh2909@gmail.com
hi i am also facing same problem just got my Nokia recently, I tried the firmware update, it gave me an error, I don’t quite remember the whole phrase, but seems like my service provider is not allowing the update. anyone encountered this problem? I tried update from Phone management->device update, it tells me that no updates available.
—————————–
firmware-update-v200012 is for indian customer is there are not
nokia is made us fools by making this stupid mobile it very slow and it not perform even basic moble functions
very very stupid phone i brought
——————————–
I think 5800 all over world is similar why the hell these Nokia peoples making practicality between India and other country we are also given same money what other country peoples are given. By giving firmware to other not to Indian, if you just google nokia 5800 problems you will get 1000 of problems still they are not ready to resolve that. That’s why I am telling Nokia is making us (Indians) fools. Simple problems 1)while talking you not able to see time how much your talking
2) there no option to edited last call
3)while searching numbers it will not shows the mobile no:
Soooooooooooo on these are basic functions all other mobile even Noika in other model are there
——————————-
if possible please help me reslove the firmware problem
Hey dude, whats up?
I got my device a month ago , and it’s great ! without any problems,
about your Simple Problems! : 1 > hile talking you not able to see time how much your talking ( Because U should ENABLE this function from the settings! > Phone > Call settings : show call Duration [ change it to ON ] and Summary After Call [ change it to ON ]
your Second Problem ( which is weird!) YES , there is Option for Editing your Calls( All calss)
and your last problem I have no answers because I always searching by Contacts names ..
and about your Updating Firmware to V 20.0. …. . dont Try Update it with that part of settings in the phone ( Update Device or something like that ) no . forget about Updating it from your device Options , sure it gives U : No Update is available ( or something like that ..)
>>> TRY : only Updating your device Via Nokia Software Updater ( Nokia PC Suite program) in your Cpmuter by the Internet , first U have to Install this ( Nokia Software Updater into your computer , then Plug in the USB cable to your computer and your Nokia 5800.
then Open the program ( Nokia software Updater ) which U installed it into your computer .
then .. it will automaticaly detect your Device and follow On screen Orders ( it tells U that first Back Up your data from your phone ( back it up into memory card) just incase …
then in 1 or 2 steps , it will Start Downloading and Updating your Device ( which in that Time YOU Should NOT Dissconnect the Cable from your phone and/Or DONT Switch it Off ( because it will Damage your phone during Updating …..)
and it takes some time the new Firmware file size is About ( 119.5 .. MB ) something like that .. so it takes Time for download and updating .after that it will automaticaly Restart your phone and then FINISH ! enjoy the Fixeed Bug Firmware v20.0….. with All its new Options wich is here in head of this Post .:-)
All you guys who get the “up to date firmware” message, try updating with the Nokia Software Updater and a direct USB connection. I was also getting no new updates when trying to use the OTA option, but the Nokia software found the new update without a problem now that it’s connected to my PC with the supplied cable.
Warning: the update is a 127.3 MB download!
Cheers!
Hi there,
I bought my Nokia 5800 about three weeks ago in Mumbai, India while I was on vacation there. And now when I’m back to Hong Kong. Today I tried to update my phone, by dialing *#0000# and then I saw my:
- Software version is V11.0.008
- Software Version date 09-12-2008
- Custom Version 11.0.008.red.01
- Custom Version date is 09-12-2008
I then went to options and did ‘Check for updates’ and then ‘Website has sent a certificate which out of date. Accept anyway?’ and I selected ‘Accept this time only’ and then it said ‘Receiving data from Nokia’ and then it just said ‘No updates available’. What do I do now? Can someone help please.
Hey guys
I got my nokia 5800 about 1 month ago and it works perfectly and
I just Downloaded the New firmware V20. ….. Its Great and they realy fixed some major Bugs of first frimware .
Still no update for my nokia 5800
I am from Bangladesh. my product code is 0570200,
How long I have to wait? for V20.
I also unable to update it with v20
@sujon: just change ur product code and u’ll get the update. I live in Indonesia and there is no update for my version even to version 11… but I change my product code to APAC (asia pacific code) and I got update to version 20 through NSU (nokia software updater)
here’s the code for APAC
APAC 1 Red 0559476
APAC 2 Red 0559548
APAC 1 Blue 0559950
APAC 2 Blue 0559953
I use APAC 1 blue.
U need to use program called JAF to update ur product code… heres the link… sorry the language in Indonesian, but u can follow step-by-step picture in there
http://swodie.blogspot.com/2009/02/mengubah-product-code-5800-xpress-music.html
hope thats help… and if u wanna change back to ur product code, use the same step… I’d rather stick to APAC 1 code, since it will get update very soon from nokia
cheers.
JAF is a software use to change ur product code so that you can receive update. I live in Indonesia I bought my 5800 in Indonesia and I cant update either from NSU or from phone itself. But I search on the forum if you use product code from other country you can update.
That is why I try using JAF to change my code and I can update… Dont worry it will not void ur warranty and u always can change back to ur original product code, just make sure u keep note of it.
Yeah man… i tried and i updated latest version… and i changed the product code back.. But iam still not satisfied with the camera.. even new software version doesnt solve camera problem.. y it is lik that
glad u can update ^^
what is ur camera problem? As far as I know camera on 5800 isnt so good eventhough carl zeiss and 3.2mp
Hi hendrik,
This is vishal from India. As sw updates are not available for India…((No software updates found)),I tried your your method. I have downloaded and installed JAF software but whenevr i try to open the program it gives me an error “”P-Key Dongle not detected. Please insert activated dongle”"
Could you plz help.:?:
Hi Hendrik,
Thanks alot buddy for your help.
I was able to update my phone to v20 as per your guidelines. I replied so late coz i wasn’t online for a month..
Today i am goin to update my phone to v21 as it is availiable for INDIA via OTA.
Thanks again.
TC..
Yeah some guys sayin u updated to V20.. bit for us its showing no updates.. plz tell us hw u got.. why we r not gettinng…. I bought in india.. nw iam using that in canada… even thro Nokia software updater its not showing.. tell us hw to do.. it’ll be then meaning full for this forum…..
A guy from indonesia.. wat is that JAF software can u plz tell us clearly….
Still waiting here in Bangladesh … No update for the 5800. Disappointing
Dear Bangladeshi, M from bangladesh 2. I m wanting to buy a Nokia 5800.I just wana know hows dat of urs handset going,dear? About that front camera V20 update is it available in bangladesh? & ofcourse from where did u buy ur Nokia 5800 handset? I meant from which Shop?
I have it for about 2 months,but still no update for Indonesia..
@V-Rock$: try to double click OGM_JAF_PKEY_Emulator_v3.exe and ignore all errors… and follow step-by-step picture on the link I gave earlier.
hello everyone! a few sec ago i talked to nokia tech support here in sweden. They said that they havnt addapt the new firmware for all countries yet. but they tought in a few week everyone should be able to get the ny firmware..:lol:
/johan
well, if u ask the authorized nokia center in ur area, they wont know that there is an update… I ask my self in Indonesia too. They dont even have update to version 11.
Try this method http://nokia5800.net/2009/02/26/changing-product-code-using-jaf/
it will not void ur warranty, dont worry
you could always change back ur product code.
will there be any problems with my langue(swedish) in 5800 if update with another productcode?
/johan
well the language after I update to version 20 is automatic, indonesian, malaysian, chinese… if ur using english as ur main language you will not facing any problem.. but if swedish.. I dont know since I dont use it.
AVOID UPGRADE!!!
Check the problems with the FW v20.0.012
http://discussions.europe.nokia.com/discussions/board/message?board.id=swupdate&thread.id=46626&view=by_date_ascending&page=1
lol, not a big deal my friend, it just minor bug and wont bugging us. I believe nokia will fix is asap, just wait and see
Nokia has recently been known to cheat their customers by suplying faulty handsets and although it is known to them they dont bother to recall the device.Not one person in all the forums posted on the net have not had a problem with the device, after only a couple of days of use of the phone.To add to the insult, the nokia care centres dont Care!The nokia handset goes for 399euros and in some shops go for 500euros across europe, after they stated in numerous shows and online videos that the handset would go for 279 euros.After all that hype for an inferior product not worth selling as a toy,nokia should recall all the handsets and refund the peoples money.In this day and age , during the most horrific economic crisis the world has ever seen,for nokia to do something like this is unbeleivable!
in my opinion, every product not only nokia have their faulty… especially 1st batch… look at apple macbook… my friend bought the very 1st intel based, and u know what… it went to service center for 13 times because of this and that which he dont expect to…
So if ur happen to get the faulty product, just be patient to taking care of it at NCC, that is why warranty work right?
may I know what ur nokia 5800 problem ??? Cause I bought mine (maybe the 1st batch, since my software version still 10 when I bought it) and there is no problem at all.
i want Nokia 5800 XpressMusic urdu language product code
pleeez help me
Hi,
I recently updated my fone to the latest fw but the prob is that the preloaded songs that came bundled wid d device(200 songs english n hindi..)
I have tried reinstallng the backup which i made b4 updating but no luck..The new upgrade is great if this bug cud be fixed..Are any of u folks xperiencing this..if yes any einstienium way of resolving it????
Hi, I have a Nokia 5800 however I access the internet on WLAN which has a proxy server. Because of the proxy server I am unable to update the phone either from the phone itself or from the computer because Nokia Updater does not seem to give me a chance to feed in the proxy address, I was wondering if you could help me with this.
Thanks a ton in advance
Hi all. I’ve installed the latest firmware 20.0.012, but now my searchengine Google in my screen doesn’t work. Also the Google in my web applications. Can someone give me an answer for this prob?
Greetz,
from Holland
I tried to update my nokia 5800,( via wifi) from Phone management->device update, it tells me that no updates available. And when i tried it from my nokia software updater it says to download a newer version. i downloaded the same but during installation it gives an error 1720.
Don’t hold your breath people with v11 or less can update even if the OTA didn’t work and said there is no updates availble because there is. just hook your phone to the USB cable go on the net download the nokia software updater for N5800 from nokia’s site then follow through the steps of update its not availble through OTA because its a big update to download over the air (120MB Approx) don’t forget to soft reset the phone after updating or you’ll have troubles, lots of them.
i cud not change my password..after upgrading the software v20.0.012 for nokia 5800 xpress music..
cannot change my phone auto lock setting for my nokia 5800 as i 12345 password is givin an error that its wrong password..help plzz..
Even the new version has lots of problems with it. When I am receiving a call the screen is blank, it’s not showing who’s calling or anything. jus vibrating with the ringtone. it’s annoying cause i dont want to pick up some peoples phones, but i dont know whos calling!
i successfully updated my firmware to v21.0. not much an update. seems like phone is running smoother than before.
My Nokia 5800 XpressMusic cannot install any software on it. It keeps saying “Expired Certificate”. All of the software was downloaded froom Nokia website. I’ve tried everything to fix the problems including adjusting the date of my phones. I’m using a firmware 11.0.009. What should I do???!!!
just go to settings, then application manager, then installation sett. and switch off the certicafe check. there you go ! and make sure ur phone’s date n time are correct…just restart the phone once and its gonna be fine.
I’m facing the same problem in India that Arjun(March 8, 2009 at 7:26 pm) faced after updating firmware to V20.0.012 no preloaded songs running. Can anybody help me over this?
I just updated the firmware but now i cant choose my own language (danish) anymore. Also the WLAN has completely disappeared from the phone, and there is no way to get it back. WTF happened. Im very frustrated about this, so if anyone has a solution to this please let me know at tsdatashow@msn.com. I should tell you that i forgot to make a backup of my settings from before the update, so maybe that is why, but still, no WLAN?
I have bought a n8500 from england, now it is not supporting sms sending, I live in Malta Eu with different networks. the problem is only `Message centre in use` which is Vodafone (fixed and can`t change) and the `Message service centre` which is fixed to vodafone and can`t cgange too.
any help please.
regards Ramon
I just updated my Nokia 5800 XpressMusc to V 30.0.011 Software version date 29-06-2009 custom version 30.0.011.C01.01. I’m from India
I am from India. I have updated new firmware V30.0.011 to my Nokia 5800. Now now mobile is automatically restarting (switch off and switch on). It got automatically restarted 2 times a day. I don’t know what is the reason for this.
I am facing this issue first time in my mobile after updating new firmware.
Is it bug in new firmware?
If anyone face the same problem, add your comments too.
Can anyone explain what is advantage of updating the new firmware?
Hey!
I was wondering if anyone has info about what information is stored when the phone saves gps-info to a photo?
I would suppouse the usual lat and long, but is altitude and direction also stored?
What format is used? An example would be great